#1 - They should never have shut down the old pad. It worked for everyone basicly and I even knew some people who prefered the pad over the dromes.
#2 - They shouldn't have tried to push out cards so quickly. They should've taken an extra month or two between packs to work out most of the bugs with the online cards before releasing the next set.
#3 - The starter decks left much to be desired. Their only redeeming quality was the 4 bonus cards. It was hard for new players to get started if they had a tight budget because let's face it, the only thing the starters really had any chance against were other starters.